Privacy Policy

This Privacy Policy explains how NovaJackpot ("we," "us," or "our"), operating at novajackpot.online, collects, uses, stores, and protects personal information provided by users ("you") of our website and services. By using our platform, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information that you provide directly, as well as data gathered automatically through your use of the site.

1.1 Information You Provide

• Full name and date of birth
• Email address and telephone number
• Home address and country of residence
• Government-issued identification documents (for KYC verification)
• Payment information including card details and e-wallet identifiers
• Communications sent to our support team
• Responses to surveys, promotions, or competitions

1.2 Information Collected Automatically

• IP address and approximate geographic location
• Browser type, operating system, and device identifiers
• Pages visited, time spent on pages, and navigation paths
• Referral URLs and traffic source data
• Cookie identifiers and session data
• Wagering and game activity data

2. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account
• To process deposits, withdrawals, and bonus transactions
• To verify your identity in accordance with KYC and AML obligations
• To provide customer support and respond to queries
• To send transactional emails including deposit confirmations, withdrawal notifications, and security alerts
• To send promotional communications where you have opted in
• To detect and prevent fraud, money laundering, and prohibited activity
• To comply with legal and regulatory obligations
• To analyze site performance and improve user experience
• To enforce our Terms and Conditions

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance — to deliver the services you have registered for
• Legal obligation — to fulfill regulatory, KYC, and AML requirements
• Legitimate interests — to protect our platform from fraud and improve our services
• Consent — for marketing communications where explicit consent has been given

4. Data Sharing and Third Parties

We do not sell your personal data. We may share your information with:

• Payment processors and financial institutions to facilitate transactions
• Identity verification and fraud prevention service providers
• Game software providers where necessary to deliver game services
• Analytics and customer support platforms that process data on our behalf
• Regulatory and law enforcement authorities where required by law
• Legal advisers and auditors under confidentiality obligations

All third-party processors are contractually bound to handle your data securely and only for the purposes specified by us.

5. Cookies

NovaJackpot uses cookies and similar tracking technologies to operate the site, remember preferences, analyze traffic, and deliver relevant content. Cookies fall into the following categories:

• Essential cookies — required for login, session management, and basic site function. Cannot be disabled.
• Analytics cookies — collect anonymized data about how users interact with the site to help us improve performance.
• Marketing cookies — track visits across sites for advertising and affiliate tracking purposes, used only where consent has been given.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies does not affect your ability to use core site functions.

6. Data Retention

We retain personal data for as long as your account is active and for a minimum of five years after account closure, in accordance with anti-money laundering and gaming regulatory obligations. Financial transaction records are retained for a minimum of seven years. Data held solely for marketing purposes is deleted when you withdraw consent.

7. Data Security

We apply industry-standard security measures to protect your personal data. These include 256-bit SSL encryption for all data in transit, access controls limiting data to authorized personnel only, regular security assessments and penetration testing, and secure data centers with physical access restrictions.

No system is completely immune to security incidents. In the event of a data breach affecting your rights, we will notify you and relevant regulatory authorities within the timeframes required by law.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access — to request a copy of the data we hold about you
• Right to rectification — to correct inaccurate or incomplete data
• Right to erasure — to request deletion of your data in certain circumstances
• Right to restriction — to limit how we process your data in certain situations
• Right to portability — to receive your data in a structured, machine-readable format
• Right to object — to processing based on legitimate interests or for direct marketing
• Right to withdraw consent — at any time where processing is based on consent

To exercise any of these rights, contact our support team through the platform. We will respond within 30 days. Some rights may be limited where we have a legal obligation to retain data.

9. International Data Transfers

Your data may be processed in countries outside your country of residence. Where data is transferred internationally, we ensure appropriate safeguards are in place including standard contractual clauses or adequacy decisions recognized by applicable data protection authorities.

10. Children's Privacy

Our platform is intended exclusively for adults aged 18 and over. We do not knowingly collect personal data from persons under the age of 18. If we become aware that a minor has registered an account, the account will be closed immediately and all associated data deleted.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in law, regulation, or our practices. The date at the top of this page reflects the most recent update. Continued use of the platform after an update constitutes acceptance of the revised policy.

12. Contact

For privacy-related queries, data subject requests, or complaints regarding how we handle your personal data, please contact our support team through the help section of the platform. We aim to resolve all privacy queries within 30 days.